Did you know the entire month of April has been National Poetry Month? It's true. We monkeys love a good rhyme, and supporting artists, educators and fellow fans of verse with high quality data collection is yet...
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You've heard it time and time again: Customer service can make or break a company’s reputation. Case in point: Zappos is renowned for their excellent customer service.
And at the opposite end of the spectrum? Comcast,...
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When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...
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When it comes to market research, a survey is a great place to start. You can gain insights about your brand reputation, your target market, and so much more. And the same survey can also...
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Rachelle Poth, Spanish teacher at Riverview Junior Senior High School, understands the value of listening. Especially when it comes to her students—listening is key. And in turn, the opportunity for her students to take...
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You've heard us say this before: Work smarter, not harder. Well, we mean it. And we love sharing real-life examples of this motto in action from our incredibly diverse customer base. These stories are...
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In the spirit of winter (Let it snow!) we’re thrilled to welcome guest blogger Otto Imken, VP of Customer Support at Liftopia. Based in San Francisco, Liftopia operates an online marketplace that helps skiers...
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