The voice of the customer is valuable for any business big or small. What they have to say can mean the difference between a successful fiscal year and a disappointing one. Listen to your clients’ opinions about your product line, customer service, brand recognition, and website quality when you provide a customer service survey after a sale or other transaction. When you hear from your consumers about their experiences with your company or organization, you’ll be in a much better position to offer the best products and superior customer service that will make them loyal customers for years to come.
After a transaction or campaign, use one of our methodologist-certified customer survey satisfaction templates to learn about their experiences and how you can improve them. Here are a few client survey ideas to get you started.
You don’t have to spend loads of money to get answers. You just need to take advantage of the smart, cost-effective tools. Not sure how to reach the right people? SurveyMonkey Audience gives you access to millions of respondents ready to provide the answers you need to make critical decisions. At SurveyMonkey we’re always working to improve our technology to help you make your best decisions. By sending a survey to reach out to your target market, you can make sure your efforts are as effective as possible.
And if you’re looking to reach your respondents via telephone polls, Precision Polling by SurveyMonkey is your answer. Record questions in your own voice, upload your survey, and get answers in hours. Click here to learn more.
Here are some ideas to ensure that respondents will answer your surveys.
If your survey is short and sweet, there's a greater chance that more respondents will complete it.
Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.
With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.