When employees are engaged with their work, they’re more fulfilled, more productive and more motivated to create satisfied and loyal customers. Measuring engagement can appear to be a daunting process, but SurveyMonkey has developed a fast and easy way to assess employee engagement, identify successes, and determine where there’s room for improvement.
Just create a FREE account, and you can create a employee engagement survey in minutes. Or get more ideas for how measuring employee engagement can have an impact on customer satisfaction.
For over a decade, thousands of organizations have used SurveyMonkey to listen to their employees. But many of these surveys aren’t asking the right questions to properly assess employee engagement and satisfaction. We’ve worked together to identify these necessary questions and created a survey to address these issues: the Employee Engagement Survey.
Research suggests that it’s critical to assess employees’ opinions of their own engagement, as well as their perceptions of colleagues’ behaviors. Furthermore it’s important to assess the conditions of engagement to diagnose areas for improvement. This survey comprehensively addresses these key areas through a series of scales:
Conditions for engagement:
The survey was adapted from a large body of preexisting work including: Macey and Schneider’s work engagement theory, a thorough review of literature and related empirical research, and input from experts on employee relations. Survey items were developed based on a psychometric review drawing from a random sample of 5,000 employees. In addition, a subject matter expert (SME) workshop created a parallel set of items to measure employee engagement and conditions affecting engagement.
Learn more about the question creation process here.
Creating an employee engagement survey will give you powerful real-time feedback to help you:
It can also be useful to get context for your survey results by comparing them with results from other organizations. We offer external benchmarks to find out how your organization stacks up against industry standards and competitors allowing you to set smarter goals, allocate resources and make targeted improvements that will save you time and money.
We’ve designed the survey to provide flexibility in meeting your organization’s needs. Use the full survey or specific scales. Add any other questions that might help you gain insights from your employees that are unique to your organization. Get feedback by sending your survey in a variety of formats. Use our Facebook app, access a survey link (for Twitter and websites), or create an email. Once your insights are in, enjoy real-time results and powerful analytics like multiple custom reports, filtered and cross-tabbed responses, text analysis and downloadable charts. It’s free to sign up and easy to get started. Get actionable insights today.
If you are interested in using the survey but have further questions, please get in touch with us.
The list of potential training topics is endless. SurveyMonkey offers many surveys that can be used as-is or customized to cover many areas of training. Here are a few templates you might use with individuals, community residents, students and their parents, and employees.
What do your customers think of their experience with your business or customer service representatives? Use this feedback to explore potential areas of customer-service training for employees.
Find out how parents support students’ learning at home or engage with their children’s teachers. Use this feedback to develop training that helps parents guide their children to develop good study habits, handle problems or challenges at school, or achieve specific learning goals.
Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.Visit Page
When you listen to your employees, you can make decisions that build a happier workplace. Want to measure performance? Engage or motivate your employees? Employee surveys can help.Visit Page
Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.Visit Page
Here are some ideas to ensure that respondents will answer your surveys.
If your survey is short and sweet, there's a greater chance that more respondents will complete it.
Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.
With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.