Employee Satisfaction Surveys

Create a happier workplace using employee satisfaction surveys.

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Stop guessing, and ask employees if they’re happy on the job.

Use employee surveys to check in with employees about their satisfaction with their roles and responsibilities, the work environment, and their experiences with management. Find out what mix of benefits matters most to them, and what skills they wish to acquire as they develop their careers.

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SurveyMonkey makes it easy to learn more about your employees: design and send an employment satisfaction survey in minutes.

Measuring employee engagement with regular polls helps you spot potential issues early. The feedback you gain will help you uncover and address concerns proactively, improving satisfaction and productivity and keeping the employees you would hate to lose.

Employee Engagement Survey Template

We’ve partnered with the Society of Human Resource Management Foundation (SHRMF) to bring you a comprehensive employee engagement template. From polling employees on how they work with peers to whether they feel they have opportunities for professional growth, get a holistic view of engagement with the employee engagement template.

If you want to improve customer satisfaction, or the overall customer experience, employee engagement surveys are a great place to start.

How to Use Employee Satisfaction Surveys

Happy employees are more likely to delight co-workers, customers, and partners and build the good reputation of your brand. Can you afford not to know how your employees feel on the job?

Why Measure Employee Satisfaction?

Use satisfaction surveys to build a positive, productive workforce by focusing on:
Please note: Some of these templates are only available in English.

Management development.

Managers directly affect employees, and sometimes their impact is less than positive. Often strained manager-employee situations can be improved with good training. Use employee feedback from performance evaluations, management performance and 360-reviews to identify development opportunities for specific managers or for your broader management team.

Team development.

Great teams do great things! Broken teams perform poorly and prompt departures. Ask employees to assess their teams’ performance and use that feedback to develop core team collaboration and communication skills for greater work satisfaction.

Training and career development programs.

As employees develop and gain greater skills, they can help grow and evolve your company. Figure out what capabilities your company needs to achieve its long-term goals, survey employees to find out which skills they want to develop, and then match the two for optimum benefit.

Benefits programs.

Yours may be an outstanding healthcare program, and your employees appreciate that. But day-to-day, what kinds of programs could you add that would support employees’ health, well-being, and productivity in the workplace? HR departments should employ surveys to find out.

3 Quick Tips to Improve Survey Response Rates

Here are some ideas for how to create surveys that employees will feel comfortable completing:

1. Be explicit about confidentiality.

Reassure your employees that their responses will be kept confidential.

2. When possible, make responses anonymous.

You’re more likely to receive honest feedback and a greater number of completed surveys.

3. Avoid corporate-speak.

Create surveys that sound human and approachable and invite thoughtful feedback.

Sample Employee Survey Templates

Employee satisfaction surveys require thoughtful construction. No worries—we make it easy for you with a collection of survey templates. All of our template questions are written by professional survey methodologists, so you can use them as is. You can also customize templates to fit your needs, or create your own using the certified questions available in our Question Bank.

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Employee/Job Satisfaction

Using these 14 methodologically sound questions, ask your employees how they feel about their jobs and their employment with you. Do they find their work meaningful and challenging? Do they have opportunities to develop and get promoted? Use this information to build the employee engagement, training, and rewards and recognition programs that boost satisfaction.

Preview Template

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Employee Benefits

Do your employees feel good about the benefits they receive? While healthcare benefits top the list of priorities, you can use this survey to find out if commuting, catering, and the office environment add or detract from satisfaction.

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Employee Exit

Ask your departing employees to share their reasons for leaving – are they leaving to pursue that once-in-a-lifetime opportunity—or because they lacked challenging work, a good manager, a positive work environment, or the salary and benefits they need? Consider this feedback a bonus, and use it to make improvements to prevent dissatisfaction or attrition.

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Commuting

For some employees, getting to and from work adds many hours and lots of cost to the work week. Survey your employees to find out whether a company-funded commuting or telecommuting solution might add to employee satisfaction.

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Management Performance

Ask employees if they find their leaders or management team available, accessible, and approachable. Do they feel management explains the company’s priorities and sets reasonable expectations for achieving them? Use this feedback to strengthen your company’s strategic vision and ensure that employees feel a satisfying sense of purpose and direction.

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Team or Department Performance

Negative team dynamics impact job satisfaction. How would your employees rate their team’s skills and performance, their communication skills, and the way they are managed? Improve on-the-job satisfaction by using this feedback to recognize and reward high-performing teams or to improve team skills.

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Manager Effectiveness

You definitely want to hear what employees have to say about their managers, given the direct impact managers have on employee job satisfaction. Use surveys to get employees’ opinions about their supervisors’ effectiveness at aligning work with business priorities, rewarding success, coaching, and managing the team. Look for opportunities to improve satisfaction by making sure that employees work for managers who have effective management skills.

Preview Template

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Customer Satisfaction Surveys

Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.

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Employee Surveys

When you listen to your employees, you can make decisions that build a happier workplace. Want to measure performance? Engage or motivate your employees? Employee surveys can help.

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Event Surveys

Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.

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3 quick tips to improve survey response rates

Here are some ideas to ensure that respondents will answer your surveys.

1. Be quick

If your survey is short and sweet, there's a greater chance that more respondents will complete it.

2. Offer incentives

Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.

3. Buy a targeted audience

With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.

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Real-time results

Check results on the go from any device. Spot trends as data comes in.

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Actionable data

Extract and share insights from your data with your team.