Exit Competitive Differentiation Survey Question Title * 1. What challenges were you experiencing with your previous vendor(s) that prompted you to evaluate [PRODUCT]? Select all that apply. Unable to scale performance tests Difficulty integrating testing solutions into existing tools Low/no ROI for the investment Untimely support/poor customer experience Other (please specify) Question Title * 2. What tools [software, products, services, etc.] did you use prior to [PRODUCT] or are currently using? Select all that apply. Product A Product B Product C Product D Other (please specify) Question Title * 3. What features of [PRODUCT] do you value the most when compared against competitive solutions? Select all that apply. Breadth of capabilities and support Centralized management across a distributed environment Flexibility of implementation Performance Scalability Integration with organizational tools currently being used Question Title * 4. What benefits have you experienced, or do you expect to experience, as a result of using [PRODUCT]? Select all that apply. Improved return on software investment Improved the efficiency of business processes Reduced costs Proactive versus reactive management (support, consulting, troubleshooting, etc.) None of the above Question Title * 5. Which of the following statements do you agree with? Select all that apply. [PRODUCT] offers a better price for the services offered compared to competitive solutions. I would recommend [PRODUCT] over [any main competitor(s)] because [PRODUCT]’s integration capabilities are superior. [PRODUCT]’s support exceeded my expectations compared to similar vendors I have worked with in the past. None of the above Question Title * 6. What were the most valuable aspects/features of [PRODUCT] in your decision to choose us over other vendors you evaluated? Select all that apply. Expansive feature options Relationship & communication with the Sales Rep Compatibility with current organizational tools Price point compared to offered features/services Other (please specify) Question Title * 7. How quickly did you see a return on your investment in [PRODUCT] compared to vendors you have worked with in the past? Much faster Somewhat faster About the same Somewhat slower Much slower I don't know/not applicable Question Title * 8. In a sentence or two, what was your overall experience using [PRODUCT], with particular attention to experiences you’ve had in the past with other vendors? Done