Customer support satisfaction survey
Did you know that 42% of customers will pay more for a friendly, more welcoming customer experience? Yet only 8% of customers report that companies always exceed their expectations.
Customer support is at the front lines of your customer experience program, ensuring that every interaction reflects positively on your brand and fosters long-lasting customer relationships.
Leverage this Customer Support Satisfaction Survey Template to measure the success of your customer support team. With this survey you will learn your customer’s challenges and how your support team impacts retention like:
- How well did customer support meet your needs?
- How long have you been a customer of our company?
- How likely are you to purchase from us in the future?
Create a survey using the Customer Support Satisfaction Survey Template. Use your insights to address pain points, create a better customer experience, and exceed customer expectations for a returning customer base.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.
Discover more resources
Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
3 ways to boost business growth by connecting SurveyMonkey and HubSpot
See how users are taking action on survey data to improve customer experience with the SurveyMonkey app for HubSpot.
How to use Forms to enhance your survey experience
How do surveys and forms differ? Learn how to combine form data with survey feedback for seamless events and experiences.
Beyond CX: How SurveyMonkey + Salesforce turn feedback into revenue
SurveyMonkey + Salesforce turn feedback into revenue